Terms of Service
Who we are
These terms apply to our website and to the AI chatbot services provided by Muhammad Naim bin Mohd Nasser, who operates the Express Limited brand (SSM registration no. 202603296679 (003907480-K)). “We” means Express Limited. “You” means a business that uses our services, or a person who visits our website or chats with a chatbot we run.
What we provide
We build and run AI chat assistants for small businesses in Malaysia. A chatbot answers questions using only the information the business gives us, and can take booking requests for the business to confirm.
AI answers can be wrong
The chatbot uses artificial intelligence and may sometimes give an incorrect or incomplete answer. Businesses should check important details, such as prices, opening hours and bookings, and tell us when something needs fixing. A booking request is not final until the business confirms it.
For businesses using our service
- You give us accurate information about your business, menu, prices and rules, and keep it up to date.
- You are responsible for the information you give us and for honouring bookings and orders made through your chatbot.
- Fees, the setup scope and the service period are agreed in writing before work starts. All prices are in Malaysian Ringgit (RM).
- Either side may end the service by giving written notice. Fees already paid for work done are not refunded unless we agree otherwise in writing.
For visitors chatting with a chatbot
- Please do not share sensitive information, such as identity card numbers or payment card details, in the chat.
- Do not try to misuse the chatbot, overload it, or make fake bookings.
- We may limit how many messages you can send in a short time to keep the service available to everyone.
Personal data
We handle personal data as described in our Privacy Policy, under Malaysia’s Personal Data Protection Act 2010.
Our content
The website, chatbot design and software remain ours. A business keeps ownership of its own menu, text, logo and other material it gives us.
Service availability
We aim to keep the service running, but we do not promise it will always be available or error free. It depends on third parties such as AI model and hosting providers. We may change or pause the service for maintenance.
Limits on our responsibility
To the extent the law allows, we are not responsible for loss caused by a wrong chatbot answer, a missed booking, or service downtime. Nothing in these terms limits any right you have under Malaysian law that cannot be limited, including the Consumer Protection Act 1999 where it applies.
Governing law
These terms are governed by the laws of Malaysia. Any dispute will be handled by the courts of Malaysia.
Changes to these terms
We will update the date above when these terms change.
Contact us
Muhammad Naim bin Mohd Nasser
Lot 142245, Jalan Abu Bakar, Kampung Jalan Kebun, Kota Kemuning Seksyen 30, 40460 Shah Alam, Selangor
011-1181 9700 · expresslimited25@gmail.com