Privacy Policy
Who we are
Muhammad Naim bin Mohd Nasser, who operates the Express Limited brand (“Express Limited”, “we”) builds AI chatbots for small businesses in Malaysia. This policy explains how personal data is handled when you use our website or a chatbot we operate for a business, under Malaysia’s Personal Data Protection Act 2010.
What we collect
- Messages you type into the chatbot
- Name and phone number, if you give them for a booking or enquiry
- Booking details such as date, time and number of people
- Basic technical information, such as browser type, when you visit our website
Why we use it
- To answer your questions and handle your booking or enquiry
- To pass your booking to the business you are contacting, so they can confirm it
- To fix mistakes and improve how the chatbot answers
Who can see it
The business whose chatbot you are using receives your booking details. We also use service providers to run the chatbot, such as AI model providers (currently Google’s Gemini API), hosting and messaging providers. They process your messages only to provide the service. We do not sell personal data.
Processing outside Malaysia
Some of our providers process data on servers outside Malaysia. We choose providers that protect data and we only share what the service needs.
How long we keep it
We keep booking details for 12 months and then delete or anonymise them, unless the law requires us to keep them longer.
Your choices
You may ask to see, correct or delete the personal data we hold about you, or withdraw your consent, by contacting us below. Please do not share sensitive information, such as identity card numbers or payment card details, in the chat.
Security
We limit access to booking records and keep passwords and keys out of public code. No online service is completely risk free, so we also ask businesses to protect their own devices and accounts.
Children
Our service is not aimed at children under 13, and we do not knowingly collect their data.
Changes to this policy
We will update the date above when this policy changes.
Contact us
Muhammad Naim bin Mohd Nasser
Lot 142245, Jalan Abu Bakar, Kampung Jalan Kebun, Kota Kemuning Seksyen 30, 40460 Shah Alam, Selangor
011-1181 9700 · expresslimited25@gmail.com